How can we help?
You can change the date
and/or time of your booking
in just a few steps. Just
select the experience you
wish to reschedule from your
booking list.
Please note that NOT all bookings can be rescheduled.
Contact Us
Please note that NOT all bookings can be rescheduled.
Contact Us
Booking cancelled by the
host: When you cancel a
confirmed booking, you won't
receive any payment. But
more importantly: your
confirmation rate will be
negatively influenced. Think
about it before you cancel.
A low confirmation rate
decreases your chance to
receive future bookings.
Contact our support team
first in case you need to
cancel the booking.
Booking cancelled by the guest:
1/Reservations cancelled within 24h of booking are always free - Hosts and Blackvoyageurs receive no payments for bookings cancelled within 24h of purchase
2/ Bookings cancelled by guests within your advertised cancellation policy.
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Booking cancelled by the guest:
1/Reservations cancelled within 24h of booking are always free - Hosts and Blackvoyageurs receive no payments for bookings cancelled within 24h of purchase
2/ Bookings cancelled by guests within your advertised cancellation policy.
Contact Us
Types of experiences and
activities you can
offer
Become a host by simply creating your own offer or choose to join one of our existing Blackvoyageurs Originals offers.
Our offers include:
Food Experiences: Share your passion for food with people from all over the world, make new friends and create connections. You can invite guests at your house for a local gastronomic experience or you can take guests through the city and let them taste the local cuisine.
City experiences: Show what your city has to offer, from highlights to local neighborhoods, vibrant nightlife, hidden corners, artsy spots - you know it best! Create your own unique experience! This can be “The ultimate graffiti tour in London” or “Urban biking tour through Amsterdam” for example.
Activities: Involve your guests in a fun workshop and/or activity that teaches them about your destination or culture. “Make our own traditional Djolof rice”, “Cartagena street photography workshop” or a “Local haitian cooking class” are just a few examples of the activities you can offer.
Day trips: There are always exciting spots to show just outside your city. Make an itinerary and take your guests to explore beautiful natural sights, spectacular monuments or the best wineries.
Group trips: There are always exciting spots to show just outside your city or abroad. Make an itinerary and take your guests to explore beautiful natural sights, spectacular monuments or the best wineries.
Virtual experiences: Explore a city, a community, a culture or simply learn something new from the comfort of your home.
Become a host by simply creating your own offer or choose to join one of our existing Blackvoyageurs Originals offers.
Our offers include:
Food Experiences: Share your passion for food with people from all over the world, make new friends and create connections. You can invite guests at your house for a local gastronomic experience or you can take guests through the city and let them taste the local cuisine.
City experiences: Show what your city has to offer, from highlights to local neighborhoods, vibrant nightlife, hidden corners, artsy spots - you know it best! Create your own unique experience! This can be “The ultimate graffiti tour in London” or “Urban biking tour through Amsterdam” for example.
Activities: Involve your guests in a fun workshop and/or activity that teaches them about your destination or culture. “Make our own traditional Djolof rice”, “Cartagena street photography workshop” or a “Local haitian cooking class” are just a few examples of the activities you can offer.
Day trips: There are always exciting spots to show just outside your city. Make an itinerary and take your guests to explore beautiful natural sights, spectacular monuments or the best wineries.
Group trips: There are always exciting spots to show just outside your city or abroad. Make an itinerary and take your guests to explore beautiful natural sights, spectacular monuments or the best wineries.
Virtual experiences: Explore a city, a community, a culture or simply learn something new from the comfort of your home.
In case you are no longer
available for a confirmed
booking please follow these
steps:
🕥 Liaise with us as soon as possible - by using the contact form or sending an email to [email protected] we'll help you find a solution if possible (with at least 72 hours before the booking takes place.
Contact the guest and offer an alternative or a new time/date if possible. If the guest doesn’t reply within 48 hours or is unable to accept the updated time/date then reach out to us or refund the guest
🛑 Cancel the booking. If the guest cannot reschedule / does not reply to your reschedule request, Contact us via the form.
If no one else is available, the booking will be cancelled & the guest refunded.
📅 Make sure to update your calendar in case of cancelled experience and keep it up to date
💬 Tip Always communicate with your guests - include a message whenever rescheduling or cancelling a booking, so they feel taken care of.
Contact Us
🕥 Liaise with us as soon as possible - by using the contact form or sending an email to [email protected] we'll help you find a solution if possible (with at least 72 hours before the booking takes place.
Contact the guest and offer an alternative or a new time/date if possible. If the guest doesn’t reply within 48 hours or is unable to accept the updated time/date then reach out to us or refund the guest
🛑 Cancel the booking. If the guest cannot reschedule / does not reply to your reschedule request, Contact us via the form.
If no one else is available, the booking will be cancelled & the guest refunded.
📅 Make sure to update your calendar in case of cancelled experience and keep it up to date
💬 Tip Always communicate with your guests - include a message whenever rescheduling or cancelling a booking, so they feel taken care of.
Contact Us
Here are some tips for
dealing with late
guests:
Before the experience - The day before the experience send the guests a message to let them know where you will be and send them travel tips on how to get there!
Waiting time - If you have waited for 5 minutes, give the guests a call on the mobile number they have provided you to see if they are close by or if they are lost. Keep in mind this can happen since they are in a city completely unknown to them.
No response? - If you don’t hear from them, liaise with Blackvoyageurs HQ - via the contact form or send an email to [email protected] and let us know the situation, we’re here to help!
Waited 30 mins? - We recommend hosts to wait 30 minutes at the meeting point, even if the guests are not responding and be aware of any small groups around, as they might be there waiting for you too!
In case the guests don’t show up, you will still receive payment for the experience, according to our policy
Before the experience - The day before the experience send the guests a message to let them know where you will be and send them travel tips on how to get there!
Waiting time - If you have waited for 5 minutes, give the guests a call on the mobile number they have provided you to see if they are close by or if they are lost. Keep in mind this can happen since they are in a city completely unknown to them.
No response? - If you don’t hear from them, liaise with Blackvoyageurs HQ - via the contact form or send an email to [email protected] and let us know the situation, we’re here to help!
Waited 30 mins? - We recommend hosts to wait 30 minutes at the meeting point, even if the guests are not responding and be aware of any small groups around, as they might be there waiting for you too!
In case the guests don’t show up, you will still receive payment for the experience, according to our policy
The payment for the services
you provided to your guests
is made according to the
payment method you selected:
Bank transfer: made monthly. With a SEPA payment (for EU banks) it takes 1 day for the money to reach your account after the transfer was made. For other bank transfers it usually takes from 5 to 10 working days for the money to reach your account after the transfer was made.
Paypal transfer: The transfer is made monthly and reaches your Paypal account instantly. However additional fees may apply of you opt for a PayPal payment
Bank transfer: made monthly. With a SEPA payment (for EU banks) it takes 1 day for the money to reach your account after the transfer was made. For other bank transfers it usually takes from 5 to 10 working days for the money to reach your account after the transfer was made.
Paypal transfer: The transfer is made monthly and reaches your Paypal account instantly. However additional fees may apply of you opt for a PayPal payment
After the booking is
confirmed, Blackvoyageurs
will send you an invoice
with our administration
costs. Please use our
invoices to declare your
taxes.
Each invoice will be sent to you automatically on a monthly basis by email. If you did not receive your invoice or credit note, please send an email to [email protected] and we'll help you out.
Note that the invoice sent by Blackvoyageurs refers to the Blackvoyageurs fee paid for the platform & services we provide. To declare your earnings and expenses to your tax office, you might need to create a separate invoice where you can declare your other expenses (costs of the experiences and Blackvoyageurs fee). Contact Us
Each invoice will be sent to you automatically on a monthly basis by email. If you did not receive your invoice or credit note, please send an email to [email protected] and we'll help you out.
Note that the invoice sent by Blackvoyageurs refers to the Blackvoyageurs fee paid for the platform & services we provide. To declare your earnings and expenses to your tax office, you might need to create a separate invoice where you can declare your other expenses (costs of the experiences and Blackvoyageurs fee). Contact Us