FAQ for Hosts
Become a host
Go to the "Become a host" page and follow the procedure.
Blackvoyageurs is a peer-to-peer marketplace that advertises your services as a host. You are free to manage your own availability and adjust it to your personal schedule. Still, we require for a host to be available at least 3 days a week to have an offer on Blackvoyageurs.
Your destination is not showing on Blackvoyageurs? That’s a bummer! This means we are still not active in that specific destination.
No worries though - we are growing very quickly! Keep an eye on us as we might be in your region in the future!
Best way to keep up with us is through social media:
Please specify every language you feel confident to lead a experience in!
Time for you to select your skillset. These will be shown to guests on the website so they can match up with hosts looking for these skills!
Your Location :
Put your address here; don’t worry, this is never shared with the public. The purpose is for us to verify you as a resident of the city you will be leading the experiences in.
If you would like to add pictures of your city, you can do that here. This way you can give your guests a sneak peek of your city and your favorite spots (not mandatory).
The first impression matters. Let guests see how cool you are through your profile picture!
Here's how to take a great profile picture:
1. Choose a photo of just you, and/ the people you are doing the experience with
2. Take the photo from the waist up, with a beautiful background, preferably outside.
3. Your face should be clearly visible - no sunglasses.
4. Look at the camera and don't forget to smile!
Learn more about getting a perfect profile picture here
Tell us your story and other details that the guest might find relatable at the moment of picking their perfect host. Make it interesting and not sales-y.
Eg: I am a local to Madrid and know the city inside and out. I studied history and archaeology which allowed me to learn more about my beautiful country and its history. My idea of the perfect day would be sitting on the terrace, soaking up the sun while reading books. Then when I have finished reading I love to go and socialize with my friends in the city, we are always discovering amazing places to eat and drink (I know some of the really secret spots not in the guide book). My other passion is music, I teach guitar to kids when I am not showing people around my city.
Your personal bio
What would be your tagline? Write it down in this section. Make it fun & catchy!
Follow the structure: The [adjective] [noun]
Eg: The Friendly Guitarist, The Happy Historian, The Chatty Explorer, etc.
Blackvoyageurs is a peer-to-peer marketplace advertising experiences and activities that are provided by passionate locals. While being a host at Blackvoyageurs you work on a freelance basis and there is no employment agreement between the two parties.
We value our host community, and we want to ensure our commercial collaborative relationship is a long lasting one. It's important the both parties are aware of the mutual rights and responsabilities.
As host, you are responsible for the following:
Managing your bookings and timely communication with the customers
Making arrangements to provide services
Declaring your taxes as a freelancer according to the local laws
Arranging your personal insurance while providing the services (individual choice)
At this stage you can only host experiences with members of your organization.
My BlackVoyageurs account
Go to the "Become a host" page and follow the procedure.
Go to your "Dashboard" page and follow the procedure.
Go to your "Dashboard" page and click the revenue page.
Go to your "Dashboard" page and click the revenue page.
Go to the website and click on "Become a host" tab. Click on "Let's get started" to start the process. You will need to fill out a survey. Upon completion, you will be sent an email. Click on this email and you will be redirected to the "Create your first experience " page. Make sure to review the requirements and fill out the 4-step process. Once created, you will submit your experience for us to review. The review process takes up to a week and we will inform you via email the status of your application. Once the application is accepted and validated, we will give you access to your dashboard, in the meantime, your experience will automatically go live on the platform.
Every guest gets the opportunity to review his/her experience with a host at the end of their booking. The more positive reviews you get, the better are your chances to get more bookings!
The Blackvoyageurs team keeps a close eye to the reviews that come in to guarantee the quality of any Blackvoyageurs experiences. In case of a guest complaint, our team will get in touch with you to investigate the situation. We are here to support both our guests and hosts in case of a negative experience.
To ensure the quality of our Blackvoyageurs experiences our team can make the decision to unpublish a host. In most cases, this happens if complaints or concerns from the guests reoccur multiple times.
If you forget your password, please click the "forgot password" button and new login details will be sent to you by email to reset your password and/or username.
Cancellations & Event altered
You can change the date and/or time of your booking in just a few steps. Just select the experience you wish to reschedule from your booking list.
Please note that NOT all bookings can be rescheduled.
Booking cancelled by the host: When you cancel a confirmed booking, you won't receive any payment. But more importantly: your confirmation rate will be negatively influenced. Think about it before you cancel. A low confirmation rate decreases your chance to receive future bookings. Contact our support team first in case you need to cancel the booking.
Booking cancelled by the guest:
1/Reservations cancelled within 24h of booking are always free - Hosts and Blackvoyageurs receive no payments for bookings cancelled within 24h of purchase
2/ Bookings cancelled by guests within your advertised cancellation policy: you benefit from the booking guarantee! The booking guarantee depends on your chosen payment method.
Bank Transfer payment or Paypal: you will receive full payment for the booking
Cash payment: you will not receive payment for this booking
Cancellation from partner companies:
If you as a host choose to cancel a booking, the full refund is issued to the partner company.
If the partner company cancels the booking within 72 hours, the host receives full payment.
If the partner company cancels the booking for more than 72 hours before the trip but within 6 days (144 hours), the host receives 50% payment.
If the partner company cancels the booking 7 days and more before the trip, the host does not receive any payment and the partner company is fully refunded.
*This takes into account the starting time of the experience.
Booking Requests rejected/withdrawn/expired before confirmation: All bookings must be confirmed within 48 hours. If you reject or don’t confirm within this time range, the booking request expires and no payment will be made to you. This also counts when the guest withdraws the booking request before you confirm it. Make sure you click on that “Confirm” button!
Types of experiences and activities you can offer
Become a host by simply creating your own offer or choose to join one of our existing Blackvoyageurs Originals offers.
Our offers include:
Food Experiences: Share your passion for food with people from all over the world, make new friends and create connections. You can invite guests at your house for a local gastronomic experience or you can take guests through the city and let them taste the local cuisine.
City experiences: Show what your city has to offer, from highlights to local neighborhoods, vibrant nightlife, hidden corners, artsy spots - you know it best! Create your own unique experience! This can be “The ultimate graffiti tour in London” or “Urban biking tour through Amsterdam” for example.
Activities: Involve your guests in a fun workshop and/or activity that teaches them about your destination or culture. “Make our own traditional Djolof rice”, “Cartagena street photography workshop” or a “Local haitian cooking class” are just a few examples of the activities you can offer.
Day trips: There are always exciting spots to show just outside your city. Make an itinerary and take your guests to explore beautiful natural sights, spectacular monuments or the best wineries.
Group trips: There are always exciting spots to show just outside your city or abroad. Make an itinerary and take your guests to explore beautiful natural sights, spectacular monuments or the best wineries.
Virtual experiences: Explore a city, a community, a culture or simply learn something new from the comfort of your home.
Host earnings are calculated top down from the customer price as follows:
Total price of the experience
- Blackvoyageurs fee
= Host income (gross)
Once you’ve listed your experience(s) on Blackvoyageurs, guests will be able to make a booking directly on the platform.
Blackvoyageurs will conclude (Instant Confirmation) the sale of the services you offer on your behalf.
There is only one confirmation option available at this stage:
Instant Confirmation - the booking is confirmed automatically once the guest completes the booking process on the website. The instant confirmation feature is a great way to boost your sales as the guests are certain that the experience they choose to book is available according to your calendar.
Your guests will be able to book your experience based on the availability you set in your calendar.
Your agenda is your main tool as a Blackvoyageurs host - through your agenda you can control when you are or aren't available for guests to book an experience with you. That's why it's very important to keep it updated as often as possible - to maximize the time you have available, and avoid being booked at times which aren't suitable for you.
To manage your agenda, Log in on your Blackvoyageurs panel→ go to ‘Experiences’
Select the experience you need to edit
Scroll all the way to the right and chose "edit experience"
Go to the calendar section and update dates that you need to change or remove.
Make sure to save once you are done
In case you are no longer available for a confirmed booking please follow these steps:
🕥 Liaise with us as soon as possible - by using the contact form or sending an email to [email protected] we'll help you find a solution if possible (with at least 72 hours before the booking takes place.
Contact the guest and offer an alternative or a new time/date if possible. If the guest doesn’t reply within 48 hours or is unable to accept the updated time/date then reach out to us or refund the guest
🛑 Cancel the booking. If the guest cannot reschedule / does not reply to your reschedule request, Contact us via the form.
. If no one else is available, the booking will be cancelled & the guest refunded.
📅 Make sure to update your calendar in case of cancelled experience and keep it up to date
💬 Tip Always communicate with your guests - include a message whenever rescheduling or cancelling a booking, so they feel taken care of.
Here are some tips for dealing with late guests:
Before the experience - The day before the experience send the guests a message to let them know where you will be and send them travel tips on how to get there!
Waiting time - If you have waited for 5 minutes, give the guests a call on the mobile number they have provided you to see if they are close by or if they are lost. Keep in mind this can happen since they are in a city completely unknown to them.
No response? - If you don’t hear from them, liaise with Blackvoyageurs HQ - via the contact form or send an email to [email protected] and let us know the situation, we’re here to help!
Waited 30 mins? - We recommend hosts to wait 30 minutes at the meeting point, even if the guests are not responding and be aware of any small groups around, as they might be there waiting for you too!
In case the guests don’t show up, you will still receive payment for the experience, according to our policy
While being a host on Blackvoyageurs you are free to choose the payment method that is most convenient for you. To facilitate payments, Blackvoyageurs will act as a commercial agent on your behalf. You can find more information at the ‘Payments’ section of our Terms & Conditions.
Wherever you are located, we offer the following payment methods:
Bank transfer that will be sent out to you and a monthly basis.
Or Paypal transfer that will be sent out to you on a monthly basis (Additional PayPal fees may apply)
Blackvoyageurs strongly recommends to use the bank payment method to secure your payment in case guests do not show up or cancel the experience last minute. With the bank payment method the transaction is completed through our payment system and therefore we can guarantee you’ll still receive the money. PayPal may generate additional fees
The payment for the services you provided to your guests is made according to the payment method you selected:
Bank transfer: made monthly. With a SEPA payment (for EU banks) it takes 1 day for the money to reach your account after the transfer was made. For other bank transfers it usually takes from 5 to 10 working days for the money to reach your account after the transfer was made.
Paypal transfer: The transfer is made monthly and reaches your Paypal account instantly. However additional fees may apply of you opt for a PayPal payment
For our services, Blackvoyageurs asks a transparent variable service commission:
- From 15% to 20% of the total guest price for your own experiences (host offer)
- For selected experiences (Such as concerts for example), we add a fee on top of the ticket price. The fee is therefore passed over to the guest and may or may not be added to the host commission.
After the booking is confirmed, Blackvoyageurs will send you an invoice with our administration costs. Please use our invoices to declare your taxes.
Each invoice will be sent to you automatically on a monthly basis by email. If you did not receive your invoice or credit note, please send an email to [email protected] and we'll help you out.
Note that the invoice sent by Blackvoyageurs refers to the Blackvoyageurs fee paid for the platform & services we provide. To declare your earnings and expenses to your tax office, you might need to create a separate invoice where you can declare your other expenses (costs of the experiences and Blackvoyageurs fee).
Information for Blackvoyageurs hosts – Taxation and value added tax
Blackvoyageurs is an online marketplace platform where demand (travelers) meets supply (local hosts)
When a traveler makes a booking through the Blackvoyageurs platform, two contractual relationships are established and therefore should be recognized for taxation and/or value added tax purposes.
Contractual relationship #1: between Blackvoyageurs and the host (you)
Blackvoyageurs provides hosts with a service by enabling them to connect and offer their services to travelers. By using Blackvoyageurs’ services, a direct contractual relationship is established between Blackvoyageurs and you (the host) in which Blackvoyageurs provides a service to you as a host for which you will receive an invoice from Blackvoyageurs. On this invoice, value added tax will be calculated depending on several variables, E.g. your country, if you are a private person or a business. Any amounts received by Blackvoyageurs from the traveler on your behalf will be passed on to you after deducting any invoices you have to pay to Blackvoyageurs.
Contractual relationship #2: between the host (you) and the traveler (guest)
In addition, as a host, you offer your services (tours, experiences and activities) to the traveler and a direct contractual relationship is established between you (as a host) and the traveler. As a host you are responsible to hand the traveler a receipt/invoice after the services have been performed and to make sure all applicable taxes (sales tax, value added tax, any other (local) tax) are calculated.
By offering your services as a host to the traveler, you earn income. You are solely responsible for paying any income tax, value added tax, corporate income tax or any other tax to the respective tax authorities applicable in your country.
Offering services as a private person
If you are a host offering your services to travelers as a private person, you are not allowed to charge value added tax on your services and you are also not allowed to deduct value added tax for expenses paid. Your net income (after deducting expenses) should be reported as income with your local tax authorities for them to establish the amount of income/personal tax you have to pay.
Offering services as a business
If you are a host offering your services to travelers as a business, normally you are allowed to charge value added tax on your services and you are also allowed to deduct value added tax for expenses paid. Your net income (after deducting expenses) should be reported as income with your local tax authorities for them to establish the amount of corporate income tax you have to pay as a business
Other important notes
If you purchase certain goods and services from external parties (E.g. food, entrance tickets, etc..) to incorporate into your services performed for your traveler, normally these expenses would be deductible from the income you earn, thereby reducing your tax bill.
For your tax declaration it is important to save all receipts and invoices you receive and issue regarding the services offered to you by Blackvoyageurs , the services offered by you to the traveler and any expenses paid.
Please make sure you take a close look at the local taxation and value added tax rules and guidelines in your country. Even though we as Blackvoyageurs will try in any way possible for you to get it right, you and yourself are solely responsible for declaring and paying all taxes on the services you perform for the travelers
In order to change or edit the payment method/account details please go to your profile and edit them in the relevant section
Blackvoyageurs services & fees
Blackvoyageurs gives hosts a platform to offer experiences to travelers of african descent from around the world. To enable travelers to find culture minded hosts and have an excellent customer experience, Blackvoyageurs delivers several services:
- An easy to use platform to receive and manage bookings.
- Promotion of our hosts and experiences on the platform and through many different marketing and partner channels.
- Help in promoting host experiences by offering professional photos, videos and consultancy from our experienced portfolio & community managers.
- Payment security and compensation in case of no-shows or last-minute cancellation from the traveler according to the cancellation policy.
- Outstanding customer service for hosts and travelers.
Sustainability & Blackvoyageurs
Blackvoyageurs’ mission is to create genuine relationships between hosts, local communities and guests to develop cross-cultural understanding.
As a host, you have a unique chance to introduce guests to your culture and community, and help foster open mindedness and understanding, beyond differences.
Remember that respect goes both ways: make sure to be sensible to your guests’ beliefs and sensitivities, and to treat them with the same respect you expect of them.
Blackvoyageurs aims to promote local businesses, black businesses and to share benefits with the community and the culture
Make sure to visit only local businesses or markets with your guests, purchase local products, and give the guests the information they need to make the right choices in your destination!
At Blackvoyageurs, we believe responsible travel starts from within!
When taking your guests on a wonderful Blackvoyageurs experience, remember to show the right example and adopt a sustainable behavior.
This can be done by limiting waste, using reusable containers instead of one-use plastic items, avoiding throwing trash in nature and interacting with local heritage without damaging it for example.
Blackvoyageurs seeks to offer travelers a way to connect with the local community and experience a place through the eyes of a local. As a host, you have a unique chance to share local knowledge with your guests, and also share tips and tricks on how to respect the natural and cultural environment of your destination!
A few examples are sharing the impact of tourism on your city, informing guests on how to recycle while on location and to let your guests know where to buy local rather than imported products.
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