Before purchase
You can find the meeting point information on the activity's page under the "Where will we meet" section.

Already purchased
The location of the meeting point is described on the voucher in the "Meeting point Address" section. If anything is unclear, contacting our local partner is the fastest way to get an answer. You can find their contact information on your voucher.
We can also contact our local partner for you, but please keep in mind that this will take longer

Contact Us

You will be asked to provide your accommodation details at the time of booking. Once your booking is confirmed, our local partner will contact you with detailed information regarding your pickup.
If you weren't able to provide a pickup address at the time of booking, the fastest way to schedule a pickup is to contact the local partner directly. You can find their contact details on the voucher.

We can also contact our local partner for you, but please keep in mind that this will take longer.

Before purchase
You can find the pickup information on the activity's page under the "Booking Information" section, or in the "Itinerary" section.

Already purchased
The location details for your pickup can be found on the voucher. If anything is unclear, contacting our local partner is the fastest way to get an answer. You can find their contact information on your voucher.

We can also contact our local partner for you, but please keep in mind that this will take longer.

For any other inquiry about your voucher:
Choose the booking you require a voucher for, and we'll send a new one your way. Please be sure to check your spam folder if the voucher doesn't appear in your inbox.

Please use the contact form and fill out your contact details.

The majority of things to do on Blackvoyageurs accept both mobile and printed vouchers. However, we recommend checking the ‘Booking Information’ section for confirmation.
If you've already made a purchase, you can double-check the ticket type on your booking confirmation.
Printed voucher
If you've checked the sections mentioned above and mobile vouchers aren't accepted, you'll have to print the vouchers.
Mobile voucher (under development - avalaible soon)

Log in to your Blackvoyageurs account on our website to view your booking summary, which will include your booking confirmation.

Please bear in mind if you're booking several months in advance that some attractions only confirm bookings closer to the date. You can see if your booking uses this policy by checking the 'Know before you go section.

Please contact the local partner directly if you need to update participant information. You'll find their contact details on your voucher.
Why do I have to provide extra information?
We provide the local partner with relevant information of guests (name, email, phone number…). However certain bookings, require you to provide the local partner with information before you arrive. This may include dietary needs, age, or a hotel address.

Certain bookings require you to provide the local partner with information before you arrive. This can include dietary needs, age, or a hotel address.

Swapping bookings or changing experience options (e.g., adding an audio guide or skip the line access) is only possible by canceling and rebooking.
Before starting this process, please check that your current booking can be canceled. You'll find this information in your booking confirmation.

You can change the date and/or time of your booking by contact us via the contact form. Just let us know the experience you wish to reschedule from your booking list. In case of last minutes change, please liaise with the experience host.
Please note that not all bookings can be rescheduled. See your voucher and terms and conditions of the experience for more information.

To add or remove participants, either cancel and rebook with the correct number of people or make a new booking for the additional participants (subject to availability). We're unable to add or remove participants to an existing booking for you. Please check that your chosen experience is available for the new amount of people.

Please note that terms and conditions apply for each and every experience.

Refunds can take 3-4 business days to appear in your account. However, some credit card companies have different processing times.
Please contact us via the contact form if you have any questions regarding refunds.

Blackvoyageurs has an option to display prices in a range of currencies. Nevertheless, payment is always done in your preferred currency if it is available. In some rare cases, your bank might charge you a conversion rate fee from you local currency if it is not available at the time of payment. We might also charge a small fee if your payment method is not supported in our system or requires extra charges.

If the payment was declined, please check the message indicating why it was declined and try again. It could be insufficient funds in your bank account or the credentials are not filled incorrectly.
We offer the following payment methods: Paypal or Credit Card. Please note that we accept the credit card from Maestro, Visa, Master Card, American Express and Discover.

The price is set by the host directly and we do charge a commission for the service rendered. In some occassions, we may charge a fee based on the type of experience which will come on top of the experience price (Concerts are a good example).

Please double check that you've entered your details correctly and try again.
If your purchase still can't be completed, please try a different payment method or contact your bank.
Feel free to email our customer service team if you have any questions about making a payment with Blackvoyageurs.

It is not possible to pay on arrival. The payment process must be completed on our platform

Yes, our online payment system is secure. In fact it encrypts your payment information to protect you against fraud and unauthorized transactions.
Blackvoyageurs uses internationally recognized and secure payment systems to process your credit card transactions. To maintain your security, do not send payments directly to the private experience guide outside of our secure site.
outside of our secure site.
Your credit card or PayPal account will be charged once you book. However, if the local organizer does not accept your booking, the amount will be credited to the original account it was taken from.

The Blackvoyageurs payment plan offers you the best and most convenient way of making sure that you can get to exciting group trips and festivals. Please note that the payment plan is only available for selected experiences. You can find more details directly on the experience page. Using payment plan, you can spread the cost of your booking over a number of months, making it easier and affordable to manage your budget.
When you visit the experience page that you’re interested in booking, you will be presented with the full purchase price of the item you’ve selected, and also the payment plan price*, and what you will pay today.
*Payment plan is not active on all experiences, and is only applicable on case by case basis.
Once you’ve selected your items and added them to your basket, proceed to the checkout page and complete your details as normal. When selecting the method of payment, you will be presented with an option to choose payment plan.
When selected, you will then be able to view a breakdown of the scheduled payments, the dates on when they will occur, as well as the amounts for each transaction.
After selecting the payment plan option, simply enter your payment card details as normal, and complete the transaction. You will then be directed to the booking confirmation page, providing you with your new booking reference number.
You will also receive a booking confirmation email, which will provide you with a summary of what you’d paid, and the payment schedule for the remaining instalments.
After receiving the booking confirmation email, you will also be able to access your Blackvoyageurs account, and view your booking details, including the receipt of the transaction (which is a downloadable pdf document), and also the payment plan summary and schedule.
Once a scheduled payment is completed successfully, a confirmation email will be sent to let you know that it’s taken place, and updating the payment plan schedule.
After completing all the scheduled payments, you will receive a final email confirming that all the payments have been successful, and then information on how your tickets and travel documents will be delivered.
Remember, the payment plan is an automatic service, and after entering your credit/debit card details to complete the first payment of the instalment, then you don’t need to worry about making the payment for the next scheduled payments. Just ensure that you have the necessary funds available to complete the next payments, or that your card hasn’t expired.

The Blackvoyageurs payment plan offers you the best and most convenient way of making sure that you can get to exciting group trips and festivals. Please note that the payment plan is only available for selected experiences. You can find more details directly on the experience page. Using payment plan, you can spread the cost of your booking over a number of months, making it easier and affordable to manage your budget.
When you visit the experience page that you’re interested in booking, you will be presented with the full purchase price of the item you’ve selected, and also the payment plan price*, and what you will pay today.
*Payment plan is not active on all experiences, and is only applicable on case by case basis.
Once you’ve selected your items and added them to your basket, proceed to the checkout page and complete your details as normal. When selecting the method of payment, you will be presented with an option to choose payment plan.
When selected, you will then be able to view a breakdown of the scheduled payments, the dates on when they will occur, as well as the amounts for each transaction.
After selecting the payment plan option, simply enter your payment card details as normal, and complete the transaction. You will then be directed to the booking confirmation page, providing you with your new booking reference number.
You will also receive a booking confirmation email, which will provide you with a summary of what you’d paid, and the payment schedule for the remaining instalments.
After receiving the booking confirmation email, you will also be able to access your Blackvoyageurs account, and view your booking details, including the receipt of the transaction (which is a downloadable pdf document), and also the payment plan summary and schedule.
Once a scheduled payment is completed successfully, a confirmation email will be sent to let you know that it’s taken place, and updating the payment plan schedule.
After completing all the scheduled payments, you will receive a final email confirming that all the payments have been successful, and then information on how your tickets and travel documents will be delivered.
Remember, the payment plan is an automatic service, and after entering your credit/debit card details to complete the first payment of the instalment, then you don’t need to worry about making the payment for the next scheduled payments. Just ensure that you have the necessary funds available to complete the next payments, or that your card hasn’t expired.

• After successfully setting up the payment plan, and completing the first instalment, sometimes for various reasons, the next scheduled payment may not complete and fail (insufficient funds, card declined by the bank, card expired). If such an event happens, then following process will begin to help get it resolved:
  

  • If a payment attempt has failed, the guest will receive a Failed Payment notice, advising that we will try again in 3 days.
  • After 3 days, the payment attempt fails again, you will receive a second Failed Payment notice, advising that we will try another payment attempt in another 3 days.
  • On the third payment attempt, if the payment fails again, then you will receive a third Failed Payment notice, advising that 3 attempts have been made to complete the payment, and as they have failed, the booking will be cancelled.
  Please note, if 3 successive payment attempts are unsuccessful for this instalment, your order will be cancelled and you will lose your deposit, as well as any previous instalments that you have paid
  Throughout the failed payment notices that they receive, we advise and give them the opportunity to update the card payment details.

We do apply a small fee for the majority of bookings made, including those using Payment Plan as the method of payment.
All fees are used to cover the cost of setting up and managing the payment plan, as well as the marketing, promotion, distribution and many other costs involved in offering packages to some of the best group trips and most exciting travel experiences.
All booking fee totals are made clearly visible before completing payment, to ensure that you are aware of the total cost before committing to a booking.

• At Blackvoyageurs we offer various experiences from across the globe to choose from and we work with a wide variety of hosts and experiences organisers to bring the best possible experiences.
  As a result of this, we have also many different agreements with our partners, and sometimes it may not be possible to offer the payment plan as a method of payment.
  Our Payment Plan will only be available as an option at checkout if all products in your basket are eligible. If you wish to purchase items using the Payment Plan, please ensure all products are eligible before continuing to checkout.
  To know which products are eligible to payment plans, please look out for alerts on our experience pages.
  

If you have changed banks, or if you payment card has expired, but you’ve already registered your card for the payment plan, then not to worry, we provide you with the opportunity to update you card details securely from your Blackvoyageurs online account and booking page.
When you login to your Blackvoyageurs account, and view your booking, you will be presented with the payment plan scheduled and the successful and incomplete payments listed.
To update your card details to a new debit/credit card, simply click on the Update Card Details button, and submit your new card number, expiry date and CVC number as shown below.
Once you’ve updated your card details, the card is saved immediately and will be applied to the next scheduled payment.
If one of your scheduled payments had failed, and you’ve updated your card details, the payment will be taken on the next attempt of the failed payment procedure.
During this process, your payment details are securely held with our payment transaction provider Stripe, and for more information please visit www.stripe.com

The Blackvoyageurs payment plan cannot be paid in full earlier than the scheduled payments outlined.
As the name suggests, the payment plan is designed to offer the ultimate flexibility in spreading the cost of your booking over a number of instalments, that will allow for easier management of your budget.
All payments are automatically debited from the payment card entered at the point of completing the booking, and cannot be paid in full.
To make a booking and pay in full the total amount, you will need to choose one of the other payment methods offered instead of the payment plan.

If the local partner cancels your booking, please contact us via the form below to receive a full refund.

You'll find information regarding your booking's cancellation policy on your voucher.
Your booking will either be fully refundable, partially refundable or non-refundable depending on the local partner's policy.
All cancelable bookings will display a deadline for cancellation on the voucher.

If you wish to change the starting time or date of the confirmed booking, please contact your host directly here and simply agree on a new date and time together.
If you, however, wish to include more people to your booking or some of your friends cannot make it to the experience, please contact Blackvoyageurs' Support team here: Contact Us

We'll confirm your cancellation via email. Please check your spam folder and booking status if you don't receive instant confirmation.

Select the booking you want to instantly cancel.
Please note that not all bookings can be canceled. See your voucher for more information.

There's a section explaining what's included and excluded on every experience page.
Please send us a message if this list does not answer your issue.

Blackvoyageurs can organize custom requests like large group bookings or private experiences. Simply use the contact form to describe your requirements.
Please note that not all activities can be customized.

Before purchase
The duration is found below the title.
For the start time, please select the date you wish to attend. The start time will then appear alongside pricing information.

Already purchased
You'll find the duration and start time on your voucher.

Each experience page features an availability calendar.
What do the colors mean?
You can book your chosen experience on dates marked green.
Your experience is either fully booked or not running on dates marked gray.
Participants
In addition to selecting your desired date, please add the required number of participants.
Certain activities have a set amount of space so availability may change depending on the number of tickets you wish to purchase.
Time slots
If various time slots are offered, you'll see which ones are available after selecting a green date.
Are you a tour operator or supplier? Contact us via your dedicated help page.

Are you an experience operator or supplier?
Contact us via your dedicated help page.

Are you a guest looking for help?
Get in touch with our customer service team.

Do you have a Blackvoyageurs booking?
If Yes, Get in touch with our customer service team by using the contact form.

Signing up to Blackvoyageurs is easy! Simply use your Facebook account and sign-up with one click or use your email account and fill up the details in a sign up form.

You can directly manage your personal information on your Blackvoyageurs profile page. Simply log in to your Blackvoyageurs account and click on the icon on top right corner. Select the option ‘Settings’ and start editing!

If you wish to change your email address for logging in to Blackvoyageurs, here’s what you have to do:
Go to your profile page
Go to step #4: Contact details
Change your email address and click save
You can find your profile page here!
Friendly tip: You can only use an email account that is not yet registered on Blackvoyageurs.

We are sorry to hear that you wish to delete your account. Please send us a short message via the contact form, and we will take care of that for you.

Blackvoyageurs supports respectful traveling. Experiences have to respect natural or cultural environment of a destination.
No worries, if you are interested in culture or if you are an animal lover, there are still experiences for you! Also remember: small local communities and tribes are not zoos!
If despite all of our efforts, you come across an experience that does not respect this principle, please liaise with us and we’ll see how we can have this experience changed or removed from the platform.

Blackvoyageurs is all about connecting people together, fostering respect and understanding of other cultures! This means having an open-minded attitude, always acting respectfully towards the local populations, and choosing curiosity over judgment.
Our hosts will give you an insight in their own daily life, which may differ from what you are used to. Always remember you are a guest within the destination or community you are visiting.tribes are not zoos!

Blackvoyageurs promotes the respect of local heritage and landmarks. Don’t forget you are visiting a place that is unique and you want other travelers after you to enjoy the beauty as well! Respecting the rules and boundaries on local sites, not throwing trash outside of containers, but also choosing to visit lesser known sites help convey more benefits to the local communities and protecting incredible places.

At Blackvoyageurs, we value the natural environment of our destinations.
As a guest, you can help to keep it clean by reducing waste and not taking anything with you that belongs in nature. For example, carrying a refillable bottle with you is a great alternative to buying plastic bottles.
Remember to only take memories and leave little footprints!

Blackvoyageurs promotes sustainable travel wherever possible. This means choosing walking as the main method of transportation. We promote online experiences and for our in-persons experiences will minimize the use of taxis and cars. However, please keep in mind that some destinations offer a limited number of alternatives, therefore we’ll do our best to limit the use of cars to the minimum.
As a guest in a city you can contribute by walking, moving around by bike or using public transport where possible. For the best ways to move around the city, just ask your local host for advice!