How can we help?
Before purchase
You can find the meeting
point information on the
activity's page under
the "Where will we meet"
section.
Already purchased
The location of the
meeting point is
described on the voucher
in the "Meeting point
Address" section. If
anything is unclear,
contacting our local
partner is the fastest
way to get an
answer. You can find
their contact
information on your
voucher. We can also
contact our local
partner for you, but
please keep in mind that
this will take longer
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You will be asked to provide your accommodation details at the time of booking. Once your booking is confirmed, our local partner will contact you with detailed information regarding your pickup. If you weren't able to provide a pickup address at the time of booking, the fastest way to schedule a pickup is to contact the local partner directly. You can find their contact details on the voucher.
We can also contact our local partner for you, but please keep in mind that this will take longer.
Contact Us
Before purchase
You can find the pickup
information on the
activity's page under
the "Booking
Information" section, or
in the "Itinerary"
section.
Already purchased
The location details for
your pickup can be found
on the voucher. If
anything is unclear,
contacting our local
partner is the fastest
way to get an answer.
You can find their
contact information on
your voucher.
We can also contact our local partner for you, but please keep in mind that this will take longer.
Contact Us
For any other inquiry
about your voucher:
Choose the booking you
require a voucher for,
and we'll send a new one
your way. Please be sure
to check your spam
folder if the voucher
doesn't appear in your
inbox.
Please use the contact
form and fill out your
contact details.
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To add or remove
participants, either
cancel and rebook with
the correct number of
people or make a new
booking for the
additional participants
(subject to
availability). We're
unable to add or remove
participants to an
existing booking for
you. Please check that
your chosen experience
is available for the new
amount of people.
Please note that terms
and conditions apply for
each and every
experience.
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Please double check that
you've entered your
details correctly and
try again.
If your purchase still
can't be completed,
please try a different
payment method or
contact your bank.
Feel free to email our
customer service team if
you have any questions
about making a payment
with
Blackvoyageurs.
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If the local partner
cancels your booking,
please contact us via
the contact form to
receive a full
refund.
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We'll confirm your
cancellation via email.
Please check your spam
folder and booking
status if you don't
receive instant
confirmation.
There's a section
explaining what's
included and excluded on
every experience
page.
Please send us a message
if this list does not
answer your issue.
Do you have a
Blackvoyageurs
booking?
Contact Us
Blackvoyageurs can
organize custom requests
like large group
bookings or private
experiences. Simply use
the contact form to
describe your
requirements.
Please note that not all
activities can be
customized.
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Contact us via your dedicated help page.
Still need help?
Send an email: [email protected]
Are you a guest looking for help?
Get in touch with our customer service team
Do you have a Blackvoyageurs booking?
If Yes, Get in touch with our customer service team by using the contact form